We hope this message finds you well. Unfortunately, we
are currently facing technical issues with our G-WEB services in South Africa.
As a result, we have temporarily disabled logs to address the problem promptly
and restore full functionality.
Service Status:
- Users can still access
and work on their profiles during this period.
- Logs have been disabled
temporarily for faster issue resolution.
Scheduled Maintenance Details:
- Maintenance will
commence at 2 pm on the 29th of September 2023.
- We anticipate completion
by 8 am on the 30th of September 2023.
Impact During Maintenance:
- All G-WEB services and device functionality will be unaffected by the scheduled maintenance, although system logs will be inaccessible for the duration; this pertains to both the web interface and the Android and iOS mobile apps.
Post-Maintenance Process:
- Once maintenance is
complete and successful, logs will be gradually restored (newest to
oldest).
- Full data recovery is
expected by Monday, 2nd October 2023.
We understand the inconvenience this may cause and
sincerely apologise for any disruption. Our team is working diligently to
resolve the issue and minimise the impact on your operations.
Your understanding and patience during this time are
highly appreciated. We will provide regular updates on the progress and notify
you once the services are fully restored.
If you have any urgent concerns or inquiries, please
reach out to us on our WhatsApp line 0836504010.
Thank you for your cooperation.
